Mar 23 2006
Sticks and Carrots
Yesterday I flew back to my client site outside Chicago. En route I needed to get a new TN-1 visa so I made sure to get a lengthy stop in Toronto to do so.
So for the stick… while the border officers were pleasant and down to business, there weren’t nearly enough of them on duty to efficiently handle the amount of people going through the system. A simple 10 minute job (my TN-1) took far too long to make it through the queue. Once it did it was processed efficiently. In fact, I had to wait so long that I ended up missing my connection, albeit only by about 15 minutes.
Now for the carrot… I went to the gate from which my flight had oh so recently departed and explained the situation to the Air Canada agents still there. They promptly printed me a boarding card for the next flight to Chicago. I had almost an hour before it boarded so I was able to grab a quick lunch. Everything worked out for the best after all. I am most impressed with how Air Canada handled the situation… immediately and with a smile. My checked bag even made it to Chicago with me.
